What you see is what you buy.
Website: All watches visible on the WatcHour website are available and in stock as soon as they are published. They are photographed by me and are not retouched. We try to be as transparent and relevant as possible about the content of the description, and I am available for any missing or additional information.
Social networks: We are active on Instagram (@watchourluxembourg), Facebook (Watchourluxembourg) and Twitter (watchourL). All published watch photos are available and for sale, unless otherwise stated. Do not hesitate to contact me if you are interested.
Before being made available, all products are strictly controlled and sent to our watchmakers to ensure their functionality and meet optimal standards of use.
If you are looking for a specific watch, do not hesitate to contact us. Our mobility as well as our contacts at disposal often allow us to find the best pieces at attractive prices and in phase with the current market.
I am also available for any appointment, mainly in Luxembourg but also in Paris, Brussels, …
SATISFIED OR REFUNDED
I make it a point of honour to satisfy you. In order to ensure that you and your timepiece do not leave each other, we undertake to repair any purchase that has a defect or does not correspond to your order.
In addition, in accordance with European law, if you have purchased a product online, you have the right to cancel and return your order within 14 days, for any reason, and without having to give any reason. (See Terms and Conditions)
WatcHour will deliver your new purchase within 48 hours of receiving your payment and validating it, unless otherwise specified. For example, we avoid shipping your package at the end of the week so that it does not remain in the premises of an intermediary and maximize the security of your future package and make this e-experience free of constraints.
Delivery can be made in different ways, either by hand, in Luxembourg, Paris or Brussels, or by express delivery in a secure package, insured and accompanied by a tracking number.
All our watches are guaranteed for 1 year from the date of purchase. We also offer a warranty extension (of one year) if you wish. The authenticity is of course guaranteed.
The guarantee covers both parts and labour, in the context of “good housekeeping”. (See GTC).
In addition, WatcHour is formally committed to ensuring the authenticity of its collection. Our watchmakers are also present to prevent any counterfeiting. All our watches are also checked and guaranteed not stolen. We work with the world’s largest database of stolen watches to avoid participating in this scourge.
I am of course at your disposal for any contact, information, or any particular request and I would be happy to find you the watch that best suits you.